Refunds & Returns
Rest assured, if you are having any issues with your products we are here to help!
Firstly, be sure to get in contact with our amazing customer care team at hello@seedandsprout.com and we would be delighted to assist you. We accept returns within 30 days of purchase/delivery;
- Please send your return to:
Seed & Sprout Co
7 Warehouse Circuit,
Yatala
QLD 4207
Australia - You must include your name and order number so that we know it's from you.
- Non-returnable items
Gift cards
Health and personal care items - To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
There are certain situations where only partial refunds/credit are granted (if applicable) such as; products with obvious signs of use or that have been opened, any item not in its original condition, damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after purchase/delivery (unless previously authorised).
PLEASE NOTE: While we try and process returns/refunds as soon as possible, please allow up to 30 days for inspections and refunds once your parcel has been received. We thank you for your patience
How our 100% Performance Guarantee works for our Bars
- Order your Bar - every Bar in our range is 100% Performance Guaranteed
- Try It - give it a whirl at home
- Love it or your Money Back - If you're not happy with the performance, email us and we'll refund the purchase price of your Bar.
International refunds/exchanges (if applicable)
International returns (if applicable)
Late or missing refunds (if applicable)
Sale items (if applicable)
Exchanges (if applicable)
Gifts
Shipping